Delete Your Account — Fiber Color Code

Email contact is being set up. The support and privacy email addresses on this site are not yet ready to receive requests. You can request account deletion in the app under Profile → Delete Account; see the in-app deletion steps.

You can request deletion of your Fiber Color Code account inside the app. Email requests will be available once the privacy mailbox is ready. This page explains what gets erased, what is kept, and for how long.

Option 1 — Delete it in the app

Open Fiber Color Code and sign in.
Open the menu beside the page title and tap your profile.
Scroll to the bottom and tap Delete Account.
Confirm. For your security you will be asked to sign in again — enter your password, or re-authenticate with Google if that is how you sign in.

Your account is then scheduled for deletion and you are signed out. The local copy of your data on that device is erased immediately.

If you own a team with other members, the app will stop you and explain why. Transfer ownership to someone else, or delete the team, and then delete your account. This prevents a team being left with an owner who no longer exists.

Option 2 — Ask us to delete it

Not yet available: the privacy mailbox is still being set up. Once it is ready, if you cannot sign in, email privacy@fibercolorcode.app from the address on the account, with the subject "Delete my account".

We will verify the request and confirm when it is done, normally within 30 days. We may need to ask a question to confirm you own the account before we act.

What is deleted

Erased permanently after the recovery window

Your user profile: name, email, phone number, company, and profile photo.
Your sign-in credentials and the ability to sign in.
Files stored under your account, including your profile picture.
Your push notification token.
Personal workspaces you own, and other workspaces you own where you are the only member — including splice plans, templates, photos, signatures, and approved revision history inside them.
Your membership in every team and organization.

What is kept, and why

Work belonging to your employer

If you were a member of an organization or team owned by someone else, the work records created there — splice plans, field notes where supported, photos, signed as-builts, approved revision history, work orders, and time entries — belong to that organization and are not deleted when you delete your account. They are that business's records.

Activity logs and approved records can retain the acting or signing account's identifier, name, email address, and timestamps, along with the reviewed content, photos, and signature. Contact the organization's administrator about these records; approved revisions cannot be rewritten through the app.

Backups

Organization backups are scheduled nightly. After a successful export, we prune older copies to retain the most recent 14. This limits the number of copies, not their maximum age. Deleted content can remain in an older backup until it is pruned; failed exports or cleanup can extend that period beyond 14 days. Copies your organization downloads or exports are managed separately by your organization.

Separate daily database backups are retained for 14 days. Database point-in-time recovery and file-storage soft delete can retain earlier data for up to seven days. Removal from live storage does not immediately remove these recovery copies.

Records we must keep

We may retain limited billing and transaction records where tax or accounting law requires it, and anything we are legally required to preserve.

Timing and recovery

Immediately. You are signed out, sign-in is blocked, and the local copy on your device is wiped.
For 30 days. Your account is recoverable. If you belonged to an organization, its administrators can restore you within this window — useful if the deletion was a mistake or you rejoin the crew. To recover, contact your organization administrator, or email us.
After 30 days. An automated job permanently erases the account, its files, and the data listed above. This cannot be undone.

Export your data first

In versions with draft recovery, first save any recovery drafts you need as plans. Syncing alone does not save recovery drafts. Then sync pending work before deleting your account: deletion clears this installation's offline copies, including work that has not reached the server.

Export records you need before requesting deletion. Profile → Export My Data produces a JSON file containing your profile and the plans and templates in your accessible workspaces. It does not include image files, the separate approved revision history, or unsaved recovery drafts. Export approved as-built PDFs separately and keep any original photos or signatures you need. Individual splice plans also export as PDF or CSV, and work orders as an as-built PDF.

Downloaded exports and copies on other devices or separate app installations are not erased by clearing this device's local data. Manage those copies separately. After the 30-day recovery window, server deletion is permanent.

Questions

Deletion and privacy: privacy@fibercolorcode.app
General support: support@fibercolorcode.app