Legal
Terms of Service
Effective 28 August 2026 · Last updated 28 August 2026
These terms are an agreement between you and Fiber Education, a sole proprietorship based in Kentucky, United States ("we", "us", "our"), covering your use of the Fiber Color Code application and website (the "Service").
By creating an account or using the Service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.
1. The Service
Fiber Color Code helps fiber optic technicians build, manage, and share splice plans, track work orders and time, attach photos and signatures, and produce as-built documentation. We may add, change, or remove features over time. If we remove something you depend on materially, we will give reasonable notice.
2. Accounts
- You must provide accurate information and keep your credentials secure.
- You are responsible for activity under your account.
- You must be at least 16 years old.
- Tell us promptly at support@fibercolorcode.app if you suspect unauthorized use.
3. Organizations, teams, and roles
Work is organized into organizations and teams. Roles (owner, admin, member) determine what each person can do.
If you administer an organization, you are responsible for:
- Who you invite and what access you grant them.
- The accuracy and lawfulness of data your crews enter, including any customer information.
- Giving your crew members any notices the law requires — in particular, written notice before tracking employee location. See section 3 of the Privacy Policy.
- Removing access when someone leaves.
Administrators can view work records created by their members, including check-in and check-out locations.
4. Your content
You own your data. Splice plans, photos, signatures, customer records, work orders, and time entries remain yours. You grant us only the limited license needed to host, process, back up, and display that content in order to operate the Service for you. We claim no other rights. We do not use your content for advertising or to train machine learning models.
You are responsible for having the right to upload what you upload, including photographs taken on a customer's premises.
5. Acceptable use
Do not:
- Break the law, or infringe anyone's rights.
- Upload malware, or attempt to breach or probe our security or access another organization's data.
- Reverse engineer, resell, or offer the Service as your own product.
- Use automated means to overload the Service, or evade usage limits.
- Upload content that is unlawful or that you have no right to share.
We may suspend accounts that violate this section. Where practical we will warn you first.
6. Plans, billing, and refunds
- Free. You can sign in and build one splice plan that is not saved to our servers. Saving, exporting, photos, templates, maps, and teams require a paid plan.
- Pro. A recurring subscription, billed monthly or annually until cancelled.
- Lifetime. A one-time purchase for continued access under these terms, for as long as we operate the Service. "Lifetime" refers to the life of the product, not to a guarantee of perpetual operation.
Prices may change; we will give notice before a change affects a renewal. Fees exclude taxes unless stated.
Where you bought matters. Purchases made on the web are processed by Stripe and you may cancel from the billing portal. Purchases made in the iOS or Android app are processed by Apple or Google, and cancellations and refunds are governed by their policies and must be requested through them — we cannot refund a store purchase directly.
If a subscription lapses, your workspace becomes read-only. We do not delete your data because you stopped paying. You keep access to read and export it.
7. Availability
We aim to keep the Service running but do not promise uninterrupted availability. The app is designed to work offline and sync when you reconnect, but you should not rely on it as your only copy of critical records. Export important as-builts.
8. Termination
You may stop using the Service and delete your account at any time — see deleting your account. We may suspend or terminate access if you materially breach these terms, if required by law, or if we discontinue the Service. If we discontinue it, we will give reasonable advance notice and a window to export your data.
9. Disclaimer
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
Verify your splice plans. The Service computes fiber assignments and color codes from the information you enter. It is a professional aid, not a substitute for your own verification. You remain responsible for confirming that any plan, as-built, or report is correct before relying on it in the field or delivering it to a customer.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or fifty U.S. dollars.
Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
11. Indemnity
If you use the Service on behalf of a business, you agree to indemnify us against claims arising from your content, your use of the Service, or your breach of these terms — including claims by your own employees or customers relating to data you entered.
12. Governing law
These terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Kentucky, and both parties consent to that jurisdiction. Nothing here removes a consumer right you have that cannot be waived under the law where you live.
13. Changes to these terms
We may update these terms. We will change the date above, and for material changes we will give notice in the app or by email before they take effect. Continuing to use the Service after that means you accept the updated terms.